Legal

Privacy Policy

Policy overview

  • IT Dukes LLCData controller
  • support@getomni1.comContact
  • getomni1.comApplies to

This Privacy Policy explains how IT Dukes LLC. ("we," "us," or "our") collects, uses, and protects personal information when you visit getomni1.com, purchase OMNI-1, download the source code, or contact us for support.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use the site or our services.

Full privacy policy

14 sections

Introduction

OMNI-1 is a source-code product sold through getomni1.com. This policy covers personal data we process as the operator of the website and as the seller of OMNI-1 licenses. It does not govern how you or your End Users handle data inside an application you build with OMNI-1 — that is your responsibility as the operator of your own deployment.

Who We Are

The data controller for personal information described in this policy is IT Dukes LLC. For privacy-related questions or requests, contact us at support@getomni1.com.

Postal address: 9898 Bissonnet St Ste 375D Houston, Tx 77036.

Information We Collect

We collect information you provide directly and information generated when you use our site or purchase OMNI-1:

Information you provide:

  • Name and email address when you complete checkout, request a download, verify your purchase, or contact support.
  • Messages and attachments you send through email or live chat.
  • Any other details you choose to share with us.

Information collected automatically:

  • Device and browser type, operating system, and general location derived from IP address.
  • Pages viewed, referral URLs, and approximate usage patterns on getomni1.com.
  • Checkout session identifiers stored locally in your browser during the purchase flow.
  • Chat widget session data when you use our support chat.

We do not intentionally collect sensitive personal information unless you voluntarily include it in a support message.

How We Use Your Information

We use personal information to:

  • Process payments and deliver your OMNI-1 license and download access.
  • Send purchase confirmations, download instructions, and license delivery emails.
  • Verify your identity before providing download links when email verification is required.
  • Respond to support requests and communicate about your order.
  • Maintain security, prevent fraud, and troubleshoot technical issues.
  • Improve our website, documentation, and customer experience.
  • Comply with legal obligations and enforce our License Terms.

Third-Party Service Providers

We use trusted third parties to operate getomni1.com and deliver OMNI-1. They process data on our behalf and only as needed to provide their services:

  • Stripe — payment processing. Stripe receives billing details and transaction data when you checkout. See Stripe's privacy policy at https://stripe.com/privacy.
  • Postmark (or similar email providers) — transactional email delivery for purchase confirmations and download messages.
  • Tawk.to — live chat widget on our website when enabled. Tawk.to may collect chat content and usage data. See https://www.tawk.to/privacy-policy/.
  • Hosting and infrastructure providers — to serve the website, API endpoints, and secure file delivery.

We do not sell your personal information. We share data with these providers under contracts that require appropriate safeguards.

Cookies and Local Storage

Our site may use cookies, local storage, or session storage to keep the site working and remember checkout state during a purchase. Third-party widgets such as Tawk.to may set their own cookies.

You can control cookies through your browser settings. Disabling cookies may limit checkout, download verification, or chat functionality.

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including to fulfill orders, provide support, meet legal and accounting requirements, and resolve disputes.

Purchase and license records are typically retained for the life of your license and for a reasonable period afterward for support, tax, and compliance purposes. Support correspondence is retained as long as needed to address your inquiry and maintain a record of our communication.

Data Security

We implement reasonable technical and organizational measures to protect personal information, including encrypted connections (HTTPS), access controls, and secure handling of download credentials. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a portable copy of data you provided. Where processing is based on consent, you may withdraw consent without affecting the lawfulness of prior processing.

To exercise these rights, email support@getomni1.com. We may need to verify your identity before responding. You may also have the right to lodge a complaint with a supervisory authority in your country of residence.

International Data Transfers

Our service providers may process data in countries other than your own. Where required, we rely on appropriate safeguards such as standard contractual clauses or equivalent mechanisms approved under applicable law.

Children's Privacy

OMNI-1 and getomni1.com are intended for business and professional use. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the site after changes take effect constitutes acceptance of the revised policy where permitted by law.

Contact

Questions about this Privacy Policy or our data practices? Contact us at support@getomni1.com or 9898 Bissonnet St Ste 375D Houston, Tx 77036.