Because OMNI-1 is delivered as downloadable source code, all sales are final once the code has been downloaded. A refund may be considered only where the Software is materially defective and we are unable to provide a fix or workaround within 10 working days of you reporting the issue in writing to aman.sajid@getomni1.com.
This 10-working-day period applies only to us providing an initial fix or workaround. If we identify a solution and it reasonably requires additional time to implement, the issue is treated as "in resolution," the 10-working-day period no longer applies, and the purchase does not qualify for a refund. Because the Source Code has already been delivered to you, no refund is due once a defect has been resolved, or where a fix or workaround has been offered, regardless of the time taken.
Refund requests must be made within 14 days of purchase. Refunds are not available for change of mind, lack of a required skillset or environment, incompatibility with third-party services, or issues arising from your own modifications.